Frequently Asked Questions
Everything you need to know about our premium eyewear and lens services.
How do I know if the lenses will fit my existing frames?
Our expert technicians custom-cut every lens to the precise specifications of your frames. Once you place an order, we provide a prepaid shipping label for you to send us your frames to ensure a perfect fit.
What is the turnaround time for lens replacement?
Typically, the process takes 7-10 business days from the moment we receive your frames at our lab. This includes custom digital surfacing, finishing, and rigorous quality control testing.
Do you offer prescription polarized lenses?
Yes, we specialize in high-performance polarized lenses available in both non-prescription and a wide range of prescription powers, including single vision and progressive designs.
What is your return policy for custom lenses?
We offer a 100% Satisfaction Guarantee. If you are not completely happy with your vision or fit within 30 days of receiving your glasses, we will work with you to make it right or provide a full refund.
Are Tajima Direct lenses impact-resistant?
Absolutely. All our lenses are made from patented Trivex or high-index materials that meet or exceed ANSI Z87.1 impact resistance standards, providing both safety and superior optical clarity.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.